Shipping Policy

A layered necklace, a glass-bead bracelet, or a rose brooch each needs suitable protection on its way to you. This policy explains the processing schedule, delivery estimates, shipping charges, and assistance available for orders placed with Fyuzmelk™.

Fyuzmelk™ is owned and operated by Guangzhou Yuankai Trading Co., Ltd. Shipping questions and requests relating to an existing order can be sent to service@fyuzmelk.com.

Before your order leaves

Please allow 2–5 business days after payment confirmation for order review, preparation, and packaging. During holiday periods or special promotions, processing may take up to 6 business days. If we identify a stock or fulfillment issue that materially affects your order, we will contact you using the details provided at checkout.

Processing time is separate from transportation time. A dispatch notification confirms that shipment arrangements have been made; the carrier’s tracking record provides subsequent movement updates.

Orders may be dispatched directly from supplier facilities or partner fulfillment locations. The facility used depends on the items ordered and their availability, and a shipment may travel internationally before reaching you. Our company address does not indicate that an order will ship locally within your delivery country. If the dispatch country is important to your purchase, please contact us before ordering for the information relevant to your selected items.

Shipping charges and delivery estimates

Standard shipping is free for orders delivered to the United States. A flat shipping charge of $4.98 USD per order applies to other destinations we currently serve. Available destinations and the applicable shipping charge are displayed at checkout before payment.

Delivery Destination	Standard Shipping Charge	Estimated Transit Time After Dispatch
United States	Free	6–12 business days
Canada, United Kingdom, and Australia	$4.98 USD per order	8–14 business days
Other supported international destinations	$4.98 USD per order	12–19 business days

These estimates begin after dispatch and do not include the 2–5 business day processing period, or processing of up to 6 business days during peak periods. Business days exclude weekends and public holidays affecting the relevant fulfillment facility or carrier.

Delivery dates are estimates rather than guaranteed arrival dates. Customs inspections, severe weather, carrier disruptions, and seasonal shipment volumes can extend transit times. If you are ordering for a particular occasion, allow additional time and contact us beforehand if you need help understanding the expected schedule.

Following your shipment

We will email tracking information when your order is dispatched. Initial tracking activity may take 1–3 business days to appear while the carrier receives and scans the parcel.

A tracking record that has not yet updated does not, by itself, establish whether a parcel is moving normally or has encountered a problem. If updates remain unavailable beyond the initial activation period, or your order passes the estimated delivery window, contact us with your order number. We will review the available shipment information and help investigate.

For international deliveries, import duties, taxes, or carrier clearance charges may apply unless they are expressly included in the checkout total. These charges are separate from the shipping fee and depend on the destination and shipment. We do not describe them as necessarily small or assume that every parcel will be exempt. If the treatment of import charges is unclear before purchase, please ask us for clarification.

Customs processing may affect arrival times. If a shipment is held or additional information is requested, contact us so we can assist with the shipment documentation available to us.

Address corrections and cancellation requests

Check your delivery address, apartment or unit number, postal code, and contact information before submitting your order.

Please email service@fyuzmelk.com within 12 hours of purchase if you need to request an address change or cancellation. Include your order number and the exact change required. We will check whether the request can still be completed; sending a request does not confirm that it has been accepted.

Once a parcel has been handed to the carrier, we generally cannot cancel its dispatch or directly change its destination. We can help check whether a carrier correction or interception is available. A cancellation request that cannot be completed does not remove any applicable return rights.

When delivery needs attention

If an accessory arrives damaged, incorrect, or incomplete, contact us as soon as reasonably possible. Photographs of the item, protective packaging, and shipping label help us assess the issue. Reporting visible damage within 72 hours of delivery is helpful, but missing that period does not automatically remove your ability to seek assistance.

Keep the item and packaging while we review the case. Do not wear jewelry with chipped glass, exposed wire, loose components, or a damaged pin. Where the issue results from damage in transit or an error in fulfillment, we will arrange an appropriate replacement, refund, or return solution without additional cost to you.

If a parcel appears lost, we will work with the carrier or fulfillment provider to investigate. A delivery scan alone will not automatically close a reported non-receipt case. We may ask you to confirm the address and check with household members, reception, or a designated safe place while we review the delivery evidence.

Where a shipment is confirmed lost, or our investigation establishes that it cannot be delivered, we will offer an appropriate replacement or refund. Responsibility for resolving a delivery concern does not end simply because the parcel has been passed to a carrier.

For shipping assistance, contact:

Email: service@fyuzmelk.com
Phone: +86 18466255042 (+86 is the country calling code for China)
Customer Service Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)