Fyuzmelk™ is owned and operated by Guangzhou Yuankai Trading Co., Ltd.
Owner: Chen Yiquan
Customer Support Email: service@fyuzmelk.com
Customer Service Phone: +86 18466255042 (+86 is the country calling code for China)
Business Address: Room 403, No. 20 Shadong 8th Lane, Tianhe District, Guangzhou, Guangdong, China
Customer Service Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Saturday–Sunday: Closed
Choosing an accessory involves more than finding a shape or color you like. You may want to check where a layered necklace will sit, understand a bracelet’s fastening, or confirm whether a brooch suits the fabric you plan to wear it with. If a product listing leaves you with a question, please contact us before ordering. Let us know which piece you are considering and what you would like to clarify.
For questions about an existing purchase, email service@fyuzmelk.com with your order number and a brief explanation of what you need. Sending your message from the email address used at checkout can help us locate the order. If your question concerns a particular item, include its product name or the color selected.
If something arrives damaged, an item is missing, or you receive a different product from the one ordered, please describe the issue and attach clear photographs where relevant. Images of the item, packaging, and shipping label can help us understand what happened. Keep the packaging while your inquiry is being reviewed, and do not continue wearing an accessory with broken glass, exposed wire, loose components, or a damaged pin.
You can also contact us about tracking, delivery concerns, order changes, or a return request. For an address correction or cancellation, send your request as soon as possible. Available options depend on the order’s processing and shipment status; submitting a request does not confirm that a change has been made. Our support team will advise you on the next steps under the applicable store policy.
Please contact us before sending a return. The business address listed above identifies our operating company and should not be treated as a return destination unless our team specifically instructs you to use it. Return instructions and the appropriate destination will be provided through the return request process.
We review inquiries during the customer service hours listed above. If you contact us outside those hours, your message will be reviewed during a subsequent service period. Keeping follow-up information in the same email conversation helps us see the details together.
Please do not send passwords, full payment card numbers, card security codes, or other sensitive payment credentials. Your order number and a clear description of the question are usually the most useful starting point.
Whether you are deciding on a finishing touch for an outfit or need assistance after delivery, we welcome your questions and will help you understand the available options.