Return & Refund Policy

An accessory may look different alongside your own wardrobe than you imagined. If a Fyuzmelk™ piece is not the right choice, you can request a return within 30 calendar days after delivery, subject to the conditions below. If something arrives damaged, defective, incorrect, or materially different from its description, we will help resolve the issue separately from a change-of-mind return.

Fyuzmelk™ is owned and operated by Guangzhou Yuankai Trading Co., Ltd. Please direct return and refund inquiries to service@fyuzmelk.com.

Returning a piece you have reconsidered

For a return based on personal preference, the accessory must be unworn, unused, and in its original condition, with its original packaging and any supplied tags or components. Please retain your order confirmation or another record that allows us to identify the purchase.

Handle pieces carefully while deciding whether to keep them. Avoid exposing plated finishes and faux pearls to perfume or water, stretching bracelet cords unnecessarily, or bending brooch pins. Preserved rose petals are particularly delicate and should be handled by the mounting base rather than the flower itself.

These condition requirements apply to our voluntary change-of-mind return policy. They do not prevent you from reporting a defect discovered during reasonable inspection or use, or exercising applicable consumer rights.

Discounted products remain eligible under the same standard return conditions unless a lawful, specific restriction was clearly disclosed before purchase. If personalized products or gift cards are offered, any applicable change-of-mind exclusions will be identified before ordering. An exclusion does not remove rights concerning faulty or misdescribed goods.

Arranging the return

Email service@fyuzmelk.com within the return window and include:

• Your order number and the name used for the purchase.

• The product and quantity you wish to return.

• Whether the request concerns personal preference or a problem with the item.

• A brief explanation and, where relevant, photographs of the issue.

We will review the request and provide the appropriate return destination, packing instructions, and any return reference needed to identify your parcel. For an approved standard return, please dispatch the item within 14 calendar days after receiving those instructions, unless a different period is agreed with our team.

Contact us before posting an item. Our business address is Room 403, No. 20 Shadong 8th Lane, Tianhe District, Guangzhou, Guangdong, China. It is not an automatic return destination. The correct receiving location will be provided for your particular return and may be outside your country.

A parcel sent without contacting us may take longer to identify and process. This does not, by itself, invalidate an otherwise lawful return or withdrawal request.

For preference-based returns, customers pay the direct return postage costs. Free outbound shipping to the United States does not include free return shipping. If a return label is available through our team, we will explain its cost before you agree to use it; a prepaid label is not automatically provided for every return.

Use suitable protective packaging and keep your postage receipt. A tracked service is recommended so the shipment can be followed. Pack chains separately to reduce tangling, protect glass components from impact, close brooch catches, and avoid compressing preserved flowers.

Damaged, defective, missing, or incorrect items

Please inspect your delivery and contact us as soon as reasonably possible if there is a problem. Photographs of the accessory, packaging, and shipping label can help us assess damage or a fulfillment error. Reporting visible damage within 72 hours is helpful, but this is not an automatic cutoff for assistance.

Stop wearing an accessory with chipped glass, exposed wire, a broken fastening, or a damaged pin. Keep the item and packaging while we review the issue; do not attempt a repair that could cause injury or make the original problem harder to assess.

Where the problem results from damage in transit, a defect, an incorrect shipment, or a material mismatch with the listing, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. If we require the item back, we will arrange a prepaid return method or agree on reimbursement of reasonable return postage in advance.

The unused-condition requirements for preference returns do not apply in the same way to these claims. The 30-day voluntary return period also does not shorten any applicable statutory rights.

Refunds and choosing another item

Once your return arrives, we will inspect it and email the outcome. Approved standard-return refunds are issued to the original payment method within 10 business days after receipt and inspection of the returned item. If there is a concern about eligibility or condition, we will explain it rather than leaving the request unresolved.

The refund normally covers the amount paid for the accepted returned items and any associated refundable taxes. For a preference return, the original outbound shipping charge, if paid, is generally not refundable unless applicable law requires otherwise. We do not deduct an outbound shipping charge from a United States order that originally qualified for free shipping.

If an entire order is refunded because of our error or confirmed product damage or defect, the refund will include any outbound shipping charge paid for that order. No restocking fee applies to an accepted return.

Your bank or payment provider may need additional time to post an issued refund. If it has not appeared within 15 business days after our refund confirmation, contact us so we can check the transaction reference.

If you prefer another style, you may return the original item under this policy and place a separate order. A new purchase is not required to receive an eligible refund, and availability or pricing for another item is determined when that order is placed.

European Union withdrawal rights

Where EU distance-selling withdrawal rights apply, you may notify us of your decision to withdraw within 14 calendar days after receiving the goods, without giving a reason. Send a clear statement to service@fyuzmelk.com identifying the order. You do not need our discretionary approval to exercise that right.

Return the goods within 14 calendar days after notifying us. You may inspect them as reasonably necessary to establish their nature, characteristics, and functioning. Handling beyond that may result in responsibility for diminished value; opening packaging alone does not automatically remove the right.

You are responsible for direct return postage where this responsibility was disclosed before purchase, except where we agree to pay or the return concerns faulty or incorrect goods. Applicable statutory exceptions, such as clearly personalized goods, remain subject to the relevant law.

For a qualifying withdrawal, reimbursement includes the applicable standard outbound delivery charge, but not the extra cost of an upgraded delivery service you selected. Refunds are made within 14 calendar days after receiving your withdrawal notice, although we may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first.

Our 30-day voluntary return policy provides additional time for eligible returns and does not replace or restrict mandatory consumer protections.

For assistance with this policy:

Email: service@fyuzmelk.com
Phone: +86 18466255042 (+86 is the country calling code for China)
Customer Service Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)